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Step 5: What to watch out for!

There are a number of catch falls you need to be wary of:
If the Internet plan is very cheap, there's a reason! This usually involves overselling the network, so the access is slower than expected. Not providing good customer service, so you'll be on hold forever if something goes wrong. Or charging excess usage fees.

Get it in writing, write down names and times when you spoke to company representatives and what was discussed. Check your terms and conditions in writing (not just over the phone). Many users are told there are no extra charges or no contracts, only to find later they don't have it in writing and can't prove it. It's an unfortunate reality that some of our Telecommunications industry act worse than used car salesmen.

Avoid Telstra and Optus. Telstra consistently have the most expensive Internet accesses rates in Australia, and some of the worst business practises, including charging for excess use, charging for both upstream and downstream data, and not passing on plan improvements to existing customers. Optus consistently fall short in their customer service, honesty and flexibility with customers.

Check out your possible Internet provider on Whirlpool. Whirlpool provides an Australian broadband news and support site. Check out their forum to see what other users of your chosen provider think. See how your provider fared in the Whirlpool Broadband Survey.

You may be concerned with signing up with a company you've never heard of, such as Internode or iiNet, when in fact you have! These two leading Internet providers are in the news every month for the latest innovations, network expansions and price drops. You don't see much advertising because they don't need to.

Step 6: Stick a fork innit, you're done!

We're happy to check your plan before you sign up to make sure you're picking the right deal.

Give us a call, we can also recommend hardware you might need or set up your modem, computer, e-mail, firewall and virus protection.